If you are unhappy with your purchase, as long as you contact us within 30 days of the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by emailing Jissenia@chandelierbox.com first.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days after you receive them.
- All items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
- Damage/Lost caused by customers is non-refundable.
General Return Process
- Initiate a return: Please email us at Jissenia@chandelierbox.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
- Refund or exchange: After your return/exchange items are received, the items will be inspected, and then the exchange items or refund will be processed in 3-5 working days.
- If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you;
- If the return is due to the buyer’s problem (such as: don’t like/need the item or ordered the wrong product/size), the buyer should pay the freight.
- No restocking fee is to be charged to the consumers for the return of a product.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
- If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at Jissenia@chandelierbox.com.
Please Note: The original shipping cost isn't refunded.
- We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
Tel: +86 17158816460